Offering full visibility and control of all mobile activity, building stronger integrated business processes...
Companies with mobile resources typically have additional requirements for duty of care and internal control. In some countries Lone Worker laws even require dedicated solutions for employees that work alone in the field. Many are forced to equip workers or vehicles with additional hardware. However with the latest Mobile Phone technology there is no need for additional hardware, avoiding ROI discussions and operational issues like charging. Simply download and install iFind Mobile on the existing GSM/GPS phone and use the online Tracking Panel to monitor and support your lone workers and mobile teams. Better still, set up email and text message alerts to the relevant internal resources in your organization or to emergency services and external service providers.
The mobile worker is one of the most vulnerable across many vertical industries. With the high degree of mobility and day-extender work styles of most service professionals, the employer must remain cognizant of where resources are and provide support when someone is 24x7 on top of optimal logistic efficiency and timely service to increase customer satisfaction. For example 89% of healthcare organizations have some percentage of their employees working away from the office at least one day per week, while 87% of healthcare organizations have some percentage of workers telecommuting from home at least one day per week, and more than 50% have some segment of workers telecommuting at least four days per week. To support this mobile work style, 95% of these enterprises have users relying on mobile phones for work, usually in addition to laptop computers.
Regulatory compliance tops the list of concerns among of Mobile Workforce Managers with 86% of IT decision-makers rating it as a high or critical priority over the course of the coming year. Immediately following regulatory compliance is safety and security, with 31% of enterprises ranking it a critical priority and almost 60% ranking it as a high priority.
FindWhere is a leading solution provider in Mobile Workforce safety and security systems, we enable organizations to deliver optimal tracking and safety, reduce the logistic cost and provide great customer service by ensuring mobile task workers, such as engineers, maintenance workers and service staff are tracked in real-time wherever and whenever needed. Our solutions, running on standard GSM phones equipped with GPS, guarantee that fast changing location information will be actionable immediately - and establish the critical foundation for personal security and proactive service level management. By equipping businesses to have full visibility and control of all mobile activity we empower them to cope with increasingly demanding customers and legislation. Critical location information passes automatically between the field and the office back-end systems that are used to run the business. Capturing and making use of tracking data in real-time and integrating it with business-critical systems helps a company build stronger integrated business processes, which in turn lead to better and more efficient services and a sustainable competitive advantage.
iFind Mobile was developed to help service organizations protect the safety and security, whilst getting the most out of, their mobile workforces. As such, iFind Mobile enables service manager’s greater visibility and flexibility with the field workforce and enables the full benefits of optimized duty of care. From the field perspective, iFind Mobile wirelessly connects field service technicians to your dispatch center for optimal safety and control. Mobile workers can alert instantly when in danger, send messages, and capture locations for proof of service and record start/end time of work performed. For the Dispatcher, FindWhere’s tracking panel, integrated with any existing enterprise back office system using a standard API, provides a set of real-time monitoring tools which increases their ability to make informed decisions in real-time. Due to the SaaS based delivery of the service there is minimal total cost of ownership, no maintenance and no investment in additional software licenses.
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